FAQ

1. Milk is not flowing — what should I do?

• Ensure your nipple is properly centered in the breast shield.
• Give it a moment — milk let‑down can vary from person to person.
• Make sure you are using the correct flange size.
• Adjust the position of the pump if needed.

2. I feel discomfort or pain while pumping

• Reduce the suction level.
• Check that the breast shield is correctly aligned.
• Adjust your bra to securely support the pump.
• If discomfort continues, stop using the device and consult a breastfeeding specialist.

3. The suction feels weak or has decreased

• Make sure all parts are properly assembled and completely dry.
• Check components (especially the valve) for wear or damage.
• We recommend replacing washable parts every 2–3 months with regular use.
• Ensure the pump is properly sealed against the breast.

4. The pump does not turn on

• Charge the device using a 5V–1A charger.
• Check the USB‑C cable and charging port.
• A low battery may prevent the device from starting.

5. Can I use the pump while charging?

No. For safety reasons, the device does not operate while charging.

6. The pump stops automatically — is that normal?

Yes. The MOMMYLU™ breast pump automatically stops after 20 minutes to ensure safe and controlled use.

7. How do I clean the pump components?

• Wash all parts that come into contact with milk before and after each use.
• Do not remove the duckbill valve.
• Never immerse the motor in water.
• Ensure all parts are completely dry before reassembly.

8. How should I store breast milk?

• Use clean, food‑safe storage containers.
• Never mix freshly expressed milk with previously frozen milk.
• Always thaw milk in the refrigerator.
• Never heat breast milk in a microwave.
• Discard any leftover milk after feeding.

9. The pump or charger got wet

• Dry the device immediately.
• Place it upright with the charging port facing downward.
• Allow it to dry for at least 24 hours.
• Do not use the device until it is completely dry.
• Contact customer support if you are unsure.

10. What warranty does the MOMMYLU™ breast pump have?

The MOMMYLU™ breast pump comes with a 12‑month warranty covering manufacturing defects.

The warranty does not cover:

• Water damage
• Improper use
• Wear and tear parts (valves, membranes, etc.)